OCLC Western 2007 Users' Meeting

OCLC Western 2007 Users’ Meeting:
“Mapping the User Centric Environment”

Measuring your library’s value
70219762
…for every $1 spent on the library, a community sees an average of $4 in return (St. Louis Public Library”

www.berkandassociated.com/pdf/draft
Google it: “library services calculator” “academic libraries”
Maine State government
Hawaii at Manoa Library
Check academic emphasis

Are we asking the ultimate question? Oclc.org/nextspace
www.oclc.org/roi (return on investment)

Telling your story
http://msl.mt.gov/what’syourstory/home.htm

Advocacy: www.ala.org/ala/issues/freeonlinetraining.htm

Naked conversations: How Blogs are Changing the Way Businesses Talk with Customers by Robert Scoble and Shel Israel