Moving forward: think, reflect, play...

This blog is a continuation of Stepping back, looking forward: A year to think, reflect and play... More than anything, my sabbatical leave taught me that I need to take the time *daily* to look forward...even in the midst of a hectic work schedule. And the library staff needs to do the same...think, reflect, play... Formerly Stepping back, looking forward

3/04/2018

Hi

 

 

 

https://goo.gl/RUcW5H

 

 

 

Mary

10/28/2007

This is a test using...Jott to Blogger

This is a test using Jott to post to my blogger account. listen
Powered by Jott

Note: I use this great program called Jott to capture all those things I need to jot down whether I am in the car, at the market, or at home. Jott.com is a free software that takes my recorded voice and transcribes it into an email...and I can also send a JOTT to other people as well. It is better than leaving a message since the message can be easily misplaced or deleted and an email keeps a nice record. A new feature is that I can call JOTT and send a message to post to this Blogger account. Very cool especially for people who have too many irons in the fire!

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10/23/2007

Facebook

After going to the OCLC Members' Council meeting, I was reflecting on all I had heard and although Stephen Abrams' presentation was acidic and negative, I did come away with over 20 things I want to investigate. Now I have tried MySpace and found the site to be less than desirable. My kids said it was easy to "trick out" and then I found out their cousin did all their pages! When I signed up for Facebook, I was able to easily navigate it and select friends through my email lists as well as from my college, location, etc. So, here it is...
http://www.facebook.com/profile.php?id=678663570

I look forward to the experience and will have a much better sense of what it is and the power of it as I use it.

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10/21/2007

Three days in the life of a OCLC Members Council delegate

I was happy to be elected to the OCLC Members' Council since I had only served as a replacement for Vickey Johnson when she was elected to OCLC's Board of Trustees. It was a short term and I barely got my feet wet!

Western delegates travel most of Saturday to arrive in Dublin so that they are ready for the 8am Sunday morning meeting of the Western delegation. As busy as we all are, I, like many of the delegates, read on the plane the various documents and background information needed for the meetings. Sometimes it is topical like the E-Content report and sometimes it is more of an adminstrative nature, like the ongoing governance study and the study on the OCLC/vendor relationships. I always take my laptop since most of the information is on the Member's Council working page.

Sunday morning we traditionally meet with just our Western delegation to discuss issues of concerns as well as provide background information about ourselves and our libraries and our statewide activities. This is a great way to meet people so that you feel connected as you immerse yourself in the various meetings. At noon we break and we are free until 5, when the buses leave for the OCLC campus.

After introductions of the OCLC Board of Trustees as well as the Members' Council officers, and OCLC staff, there is official council business followed by a keynote speaker. The keynote speaker this year was Stephen Abrams (Sirsi's Vp of Innovation) who's topic "Information 3.0--What's next" was definitely provocative, to say the least. He seemed irritated tonight at the slow pace at which libraries are moving, or the inertia that slows the rest of the pace driving the social networking environment.

So I spent a year playing with new technologies, and here I am looking at a list of over 30 things I hadn't heard of...such it is when Stephen Abrams (from Sirsi) speaks. He ran through his Powerpoint and my notes were jagged...it was a wild ride through the wide array of 2.0 and 3.0 innovations. There was no mistake that he was frustrated by the naysayers that stand in the way of moving forward.


So, Twine, Schoolrooms, Open Crochet, Podzinger, J2EE, Active Worlds, JSR168, Zotero, Ning and Mozeta are a few of the things I will check out. I just finished today John Kotter's management book/fable called Our Iceberg is Melting, and as Stephen spoke, I couldn't help but draw the parallels to Kotter's first two steps: He set the stage with an urgency that was undeniable; He looked to us as a Guiding Team. Now the develpment of the vision and strategy is up to us to create a new culture.

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9/28/2007

Blogs in Google Reader

Wow...finding time for this Infopeople course is challenging, especially since I have been on jury duty. These are the blogs that I subscribed to in Google Reader. Since I also have several in my Yahoo account, I chose some other ones.


blogwithoutalibrary.
Books that get "under your skin"
Information Wants To be Free
Librarians' Internet
Library Stuff
Looking forward
manybooks.net
Out On The Stoop
PCC Library Technology Blog

9/11/2007

Getting Started with Infopeople's Web 2.0 course

Web 2.0: Connecting with the Community Using Social Software
Today is the first day of an Infopeople online course on Web 2.0 The entire staff of the Shatford Library is signed up for this course and we will work together on it. It is a great experience to actually take an online course as well as take the time to explore new technologies.

I think there are so many implications for blogs...from a Suggestion Box, to a Staff page (to keep people updated on what is happening in the building), to liaisons to faculty divisions...and then there is always "What we are reading..." to promote general literacy. It really is limitless!

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8/17/2007

There's something about Gena....

There is student in our Library tech program who is quite remarkable and no matter when I am with her, I walk away energized. I met her one day in Ann Dallevalle's class when I went in to observe Ann for her evaluation. Gena was making a presentation about new technologies in libraries and I was so impressed with enthusiasm for blogging. I was hooked. I had this idea that a blog could help our students stay in touch with new developments and career opportunities and Gena was the one to shepherd it. This blog http://pcclibtech.blogspot.com/ is Gena's creation and carries her spirit as she discovers resources to share with other library technicians in our program at PCC. And from her influence, my own blogs were born (both personal -- http://maryannlaun.blogspot.com/ and professional --http://steppingbacklookingforward.blogspot.com...and now for my campus --http://underourskin.blogspot.com)

This is how time with Gena goes...she talks, I listen, I take notes, I talk, we brainstorm...and then another project is born....how fun is that?!

Gena notes to check out...
-->free downloads of movies to cell phones Moblog? Check it out http://en.wikipedia.org/wiki/Moblog
-->Pixelodian conference
-->Pasadena journal and a Bloggers in Pasadena search (to promote Under our Skin http://Underourskin.blogspot.com)
-->Read those terms of service (especially regarding copyright)
-->Zoho.com (an office productivity suite)
-->Artful blogging -->Check out this new magazine that is produced by Stampington...Great blend of blogging and art...and would be pgreat for personal pages such as family histories. http://www.stampington.com/html/artful_blogging.html

And I think we talked about "badges" and site meters...and....

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8/10/2007

Books that get under our skin...

Books that get "under our skin"...
We have all read books that trouble us, irritate us, yet stay with us for a long time after we turn the last page. Sometimes they "get under our skin" and stay for a lifetime... In celebration of SKIN: the Arts and Ideas Festival in Pasadena, join Pasadena City College in recording these memorable books. The page is open...literature, art, the sciences, music, history or social perspectives. Share your experiences with the books that got "under your skin."
http://underourskin.blogspot.com/

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8/01/2007

Leo LaPorte, the Tech Guy and Jott.com

My husband, Jeff is a huge fan of Leo Laporte and it is not an unusual event when when I go to bed before him that he comes in brimming with enthusiasm (Are you still awake?) for something he heard about on The Tech Guy. So it is with Jott.com...

Jott.com is an online service for taking notes...and you do it by calling an 800 number to record a note to yourself (or someone else.) Jott then transcribes your voice into an email message that you send to yourself. Also transcribed is a voice message as well. Jott cumulates these messages into a daily "to do" list and then sends you a daily reminder.

I have used this service as I am in the car (or in an office, waiting...or in a hammock...when things I can't seem to remember when at work (or at home) come to mind. I now can pick up my phone, call Jott and leave a message for myself. No more notes everywhere...no more voice mails to leave...just one daily list. Items stay on the list until you delete them. It is very cool...and has helped me organize things that would continue to nag me at times when I cannot deal with them.
It is worth a try (and it was definitely worth waking up to hear about it!)

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7/31/2007

Survey software in libraries...the possibilities are limitless...

Survey software in Libraries…
the possibilities are limitless…

It happened so simply… A few years ago I was looking up something on an educational website, when a quick popup survey asked me one question. I loved the ease of it all and since we were in the midst of writing our self-study for accreditation, I made a note of the name Surveyanywhere http://surveyanywhere.com
and asked our Webmaster Librarian Leslie Tirapelle to investigate using it. We thought we might ask our students in our new computer labs (remember this was 2000) what they were doing…playing games, email, class assignments, etc. In a typical “can do, will do” style, Leslie had the popup survey working the next day and we started gathering “self-reported” data. Easy, quick and at a point of use.

Since that day, we have used Surveyanywhere for easy straight forward surveys:
• Pretests and post-tests for tutorials and orientation sessions
• Faculty surveys
• Class evaluations
• Program evaluations (ALA Let’s Talk about it book discussion series; employment surveys for the Library Technician program)
• Wireless survey (for students)
• CCL interest surveys (deans and directors’ meetings, topical surveys, etc.)
It is quick and compiles the data in a format that can be presented graphically or exported to a spreadsheet.

Then Surveymonkey came along… http://surveymonkey.com

The Library staff was frustrated with having just one style of question in a survey and Surveymonkey allowed a variety of styles (multiple choice, rating scales, open-ended text and others.) Layout could be customized and the design was much more flexible. Tracking of respondents was also available (and that is how I knew who did not respond to the digitization survey.) ;-(

The greatest thing about each of these is that they are reasonably priced AND you can try it free of charge (with a few limitations.)

Try it…you too will find the possibilities limitless…and the data is so valuable in this assessment and validation climate.

Recent surveys include:
Do you want to serve on an accreditation visiting team?
http://tinyurl.com/2b8hqq (Still open for Librarians to respond)

And one that I developed that expanded on Jon Fernald’s Hours Librarians Work : (to be run in the Fall)
http://tinyurl.com/ys3v47

7/09/2007

Return to reality...July 9, 2007

I stepped back for a year to refresh myself after feeling burned out....and today, my first day "back at work" found me in San Diego for the Council of Chief Librarians, California Community Colleges annual board retreat. I was particularly interested in coming to this meeting since I wanted to share my sabbatical report called "On-ramps to digital highways: Digitization activities and trends in California's community college libraries."

It was well received...and these were the goals of this study and the findings:
1. Assess the digitization activities and practices of California’s community college libraries
This study and analysis demonstrated the lack of emphasis and activity for digitization of local history resources in California’s community college libraries. Only ten (of 102 surveyed) community college libraries responded that they are currently digitizing resources. Incidentally, these campuses are defined by the Chancellor’s Office as small campuses, medium campuses and large campuses:
1. Coastline College
2. College of San Mateo
3. Cypress College
4. East Los Angeles College
5. Fullerton College
6. Los Angeles City College
7. Mendocino College
8. Pasadena City College
9. Riverside Community College
10. Sierra College

Primary digitization activities in these ten colleges focused on:
•photographs 60%
•newspapers 50%
•course-related materials 40%
•videotapes 30%
•“Other” resources 30%

In the IMLS study of academic libraries in the U.S, the availability of digital images on the web for small and medium academic libraries was significant (44.4% and 42.1% respectively). In California community college libraries, only (9.8%, 10 libraries) are providing access to historical digital resources on the web

Of these ten colleges, there was a significant difference in the percentage of the college’s awareness of the benefits of preserving resources in a digital archive (60%) as compared to the responses of the 102 colleges overall (41%). Even significantly greater was the difference in the college’s management awareness of the importance of preserving the college’s historical resources in a digital archive (80% for the 10 libraries vs. 18% for the entire group surveyed –102 libraries.)

The value of digitizing local resources for the community colleges was strongly identified in the question on the target audience who would benefit from the resources: 72.6% of respondents indicated that Students at my college would benefit while 57.8% indicated that the College’s Faculty or Staff would benefit. The General public who have Internet access is another target audience that was significant (27.5%).


2. Assess funding and collaborative activities
Ninety libraries (88.2%) received no funding for digitizing resources in the last 12 months and sixty-six percent did not plan on obtaining any funding within the next twelve months. In examining the possible funding sources, it was clear that the few campuses that were receiving funding were receiving it from two sources:
•Institutional operational funds
•Other funds such as LSTA and district funds

Another untapped resource that IMLS libraries use for funding is grants from federal agencies. Community college libraries may want to consider this as a funding resource.

Collaboration is clearly not a current practice at present with only 2 libraries of 102 collaborating with museums in their areas.

3. Identify institutions that are forming “best practices” policies and procedures
The majority of libraries in the California community college study (86%) do not have policies in place or in development. Those that do, have focused on these areas:
•Responsibility and location of Institutional Archives 10 libraries, 9.8%
•Preservation of original documents 8 libraries, 7.8%
•Copyright 7 libraries, 6.9%
•Intellectual Property issues 6 libraries, 5.9%

The percentage of libraries with no policy or procedures or no knowledge of policies or procedures was significantly higher in California than the IMLS study libraries. It was not surprising to find that policy development was also more prevalent in the 10 libraries that are already digitizing resources. (See Appendix E for “Top Ten” Survey Responses).

4. Identify priorities for resources currently being digitized and priorities for those campuses that have not started to digitize resources
Libraries were asked to identify priorities for digitization/preservation:
•Historical documents/archives 59.8 %
•Course material 41.3%
•Photographs 40.2%
•Videotapes 31.5%
•Newspapers 31.5%
These responses are consistent with the IMLS study data for academic libraries.

5. Identify and confirm barriers to digitization activities
The majority of community college libraries in California are traditionally underfunded and these concerns were clearly articulated in the consideration of a digitization project. Responses of barriers to digitization included the following:
•Lack of funds 99%
•Lack of staff time 98%
•Other projects have higher priorities 91.2%
•Lack of an established digitized plan 81.4%
•Concerns about costs of preservation and management 79.4%
•Lack of established policies and procedures 72.5%

6. Raise awareness of digitization activities in the California community colleges
This study and analysis demonstrated the lack of emphasis and activity for digitization of local history resources in California’s community college libraries. Primary digitization activities were outlined as well as priorities were identified. Yet, the major hindrances to a digitization project that community college libraries face are harsh realities. These realities (Lack of funds, lack of staff time, and Other projects have higher priorities are documented in other colleges in the state as well as in other academic institutions nationally.

Additional activities on digitization will be made available on the Council of Chief Librarians wiki: http://cclresources.pbwiki.com

Recommendations
This report will be presented to the Council of Chief Librarians of the California Community Colleges for discussion, review and final recommendations. It is clear that funding options may be explored for demonstration studies on model policy development and best practices, collaboration options, funding strategies.

In addition, it is recommended that the ten libraries currently involved in digitization activities work together to develop a grant to:
•Prepare an inventory of digitization activities already underway
•Collaborate on the development of best practices and procedures models
•Digitize the college newspaper, catalogs, campus historical photographs, and selected historical documents/archives about the divisions or departments

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6/18/2007

And you think I have been quiet...

For the last month and a half, I have been concentrating on all my final reports for my sabbatical leave. One report is Onramps to Digital Resources in the California Community Colleges and the other is a similar study for my own campus (which included an inventory of resources that could be digitized)

Check out the survey instruments:
Community College study: http://tinyurl.com/32fdxh
Pasadena City College's study: http://tinyurl.com/2t5gge

And I have now expanded it to include all community colleges in the country:
http://tinyurl.com/24aeaa

Results of the statewide survey will be made available electronically in late July after I present it to the Council of Chief Librarians, California Community Colleges.

Whew! It feels so great to have these surveys analyzed and ready for distribution. Now I am off for a four day cruise to Ensenada with my daughter Amy who just graduated from high school. Then to Washington State for a vacation with my family. You'll find me in the hammock! It has been an incredible sabbatical year and I have learned so much...and will continue to blog about my activities. Hope you will continue to read! ;-)

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4/30/2007

Naked Conversations / by Robert Scoble and Shel Israel

Naked Conversations: How blogs are chaging the way businesses talk with each other / by Robert Scoble and Shel Israel

At the OCLC Members' Meeting in Ontario, CA, one of the speakers mentioned this book. Robert Scoble runs Microsoft's Channel 9 web site and his blog http://www.scobleizer.com had received recognition in Fortune, Fast Company, and The Economist. She Israel is a technology guru and has been involved in Powerpoint, Filemaker and Sun Microsystems workstations.

This book, although it has a corporate slant, has much to say to academic institutions that rings true. Notes to follow...

Excerpt from:
Bloggings's Six Pillars: There are six key differences between blogging and any other communications channel. You can find any of them elsewhere. These are the Six Pillars of Blogging:

1.Publishable.Anyone can publish a blog.You can do it cheaply and post often. Each posting is instantly available worldwide.

2.Findable. Through search engines, people will find blogs by subject, by author, or both. The more you post, the more findable you become.

3.Social. The blogosphere is one big conversation. Interesting topical conversations move from site to site, linking to each other. Through blogs, people with shared interests build relationships unrestricted by geographic borders.

4.Viral. Information often spreads faster through blogs than via a newsservice. No form of viral marketing matches the speed and efficiency of a blog.

5.Syndicatable. By clicking on an icon, you can get free "home delivery" of RSS- enabled blogs into your e-mail software. RSS lets you know when a blog you subscribe to is updated, saving you search time. This process is considerably more efficient than the last- generation method of visiting one page of one web site at a time looking for changes.

6.Linkable. Because each blog can link to all others, every blogger has access to the tens of millions of people who visit the blogosphere every day.

You can find each of these elements elsewhere. None is, in itself, all that remarkable. But in final assembly, they are the benefits of the most powerful two-way Internet communications tool so far developed.

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Digitization Policy from ALA's Office of Information Technology

The Digitization Policy Task Force of ALA's Office for Information Technology has developed a document on digitization policy. In this document nine basic principles are presented as principles or assumptions to move libraries forward in the digitization agenda.

The basic principles include:

Principle 1: Digital libraries ARE libraries. The policies of the Association apply fully to digital libraries including the core values such as commitment to access, confidentiality/privacy, the public good, and professionalism.
---Mary Ann’s first thoughts: Are digital collections the same as libraries? Is there the same commitment to access, confidentiality, public good and professionalism or are these resources so fluid as to provide a wider perspective.

Principle 2: Digital content, like other library materials, must be given the same consideration for collection development, ease of access, freedom of information, and preservation.
--Mary Ann’s first thoughts: Why? In this world of packaged resources (e.g. Proquest’s database collections, we do not “select” or “evaluate” individual titles, but rather, we select an overall database that serves most of our needs. In some cases, we don’t even know of the extent of titles added to a “package” or if it is “balanced” as we would hope a tangible, physical collection would be.

Principle 3: Digital activities and the resulting collections must be sustainable by libraries. Sustainability requires secure and ongoing funding, technology solutions that are appropriate to the longevity of the cultural record, and long-term management capabilities.
--Mary Ann’s first thoughts: While this is a desired goal, how do libraries that cannot sustain their physical collections with secure and ongoing funding lobby to get into this arena. This is not a reality but a goal. Years ago there was a maxim on an OCLC poster that read: “Without technical standards, systems cannot grow.” Now, anyone can publish their intellectual thoughts and records on the web. My question is “Is it even manageable?” or “What is it that we really want to manage?”

Principle 4: Digitization on a large scale requires collaboration. Collaboration enables the building of collections that support research, scholarship and information needs of diverse communities. Collaboration will require strong organizational support and promotion by cultural heritage professionals, their institutions, and their associations.
--Mary Ann’s first thoughts: True for large scale projects. But some of the really “long tail” items will provide intrinsic value in access, even if not through large scale collaboration. A small collection of memorabilia from an aboriginal tribe may be as “valuable” as any large scale projects…and it could be easily made available with minimal collaboration. Collaboration is often a luxury.

Principle 5: Digital activity requires ongoing communication for its success. The library and cultural heritage community must reach out to the public, to government, and to funding institutions with a clear and compelling message regarding the role of digital libraries and collections.
--Mary Ann’s first thoughts: There is merit is digital activity even without communication.

Principle 6: Digital collections increasingly address an international audience. These collections are part of a global information infrastructure that is not limited by geography.
--Mary Ann’s first thoughts: International audience, yes; however, there is still an issue with the digital divide in our national (as well as international) audience.

Principle 7: Digital collections are developed and sustained by an educated workforce. Members of the cultural heritage professions must engage in continuous learning and be able to explore new technology, to work with new partners, and to reach new audiences.
--Mary Ann’s first thoughts: Seems elitist…

Principle 8: Digital materials must be the object of appropriate preservation. Preservation activities require the development of standards and best practices as well as models for sustainable funding to guarantee long term commitment to these materials.

Principle 9: Digital collections and their materials must adhere to standards to maximize their usefulness. Standards must serve the broadest community of users, support sustainable access and use over time, and provide user functionality that promotes the core library values
(http://www.ala.org/ala/oif/statementspols/corevaluesstatement/corevalues.htm).

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OCLC Western 2007 Users' Meeting

OCLC Western 2007 Users’ Meeting:
“Mapping the User Centric Environment”

Measuring your library’s value
70219762
…for every $1 spent on the library, a community sees an average of $4 in return (St. Louis Public Library”

www.berkandassociated.com/pdf/draft
Google it: “library services calculator” “academic libraries”
Maine State government
Hawaii at Manoa Library
Check academic emphasis

Are we asking the ultimate question? Oclc.org/nextspace
www.oclc.org/roi (return on investment)

Telling your story
http://msl.mt.gov/what’syourstory/home.htm

Advocacy: www.ala.org/ala/issues/freeonlinetraining.htm

Naked conversations: How Blogs are Changing the Way Businesses Talk with Customers by Robert Scoble and Shel Israel

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Library conflict management: Turning Enemies into Allies

Library Conflict Management: Turning Enemies into Allies (SIRSI seminar with Pat Wagner)

Pat focuses on healthy vs. nonhealthy conflicts in libraries and provides strategies to alleviate conflict situations. In addition to providing an overview of nonhealthy vs. healthy conflicts, Pat presents a 3 point “cure” and the 4 magic words to alleviate negative energy situations. Also outlined are the 10 symptoms of problem organizations.

Some notes that stood out for me (and ones I want to remember)!
• Conflicts cost money…it reduces productivity and distracts the staff from positive customer service; creates a loss of trust and respect
• Conflict personalities may include obsession personalities (obsession with the past…different from venting)
• Take the “true believer” test: If there is nothing I can do to make you happy and if there is only one way, then that person is a true believer…
• Personal vs. personnel issue: Ask myself…if this was a person I “liked,” what would I do…and do the szame (talk to the person, don’t punish them, work on a resolution…)
Healthy workplaces focus on the current problem not the past, focuses on the solution behavior not the person; look for people who can help resolve issues, have a “civility clause” (which insists that people must treat each other civilly---say hello, greet them, etc.)

How you can tell if people can deal with “healthy conflict”:
• Happy home life
• People cheerfully take responsibiolity for their lieves
• People invest intheir futures

The “cure”:
• Ask the person bringing forth the conflict:
• What do you want to happen?
• What do I want to happen?
• What are you willing to accept? Change?

Other issues:
• What do you want to have happen next? Instead?
• Despite the fact that you may have to live with a situation, what would satisfy you and allow you to move forward?

Advice to the manager:
• Think of people as neutral without a hidden agenda
• Assume they are doing the best they can with the information they have
• Decide if it is personal or personality

Ten Symptoms: Copy from Powerpoint
1. Bitterness (people stuck in the past)
2. Exempting themselves (refuse to go to meetings because they feel “entitled”
3. Personal crises…loss of a loved one,

Contact: pat@pattern.com

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OCLC’S Workshop on Developing and Managing Digital Programs

March 27, 2007
In class exercise notes:

Flowchart of Digital Assets
Yes, We will take it!
Move it
Develop paper trail
--Accession it, e.g. 2007-01, 02, etc
--Deed of gift (document it)
--Define it in terms of condition, quantity and date range
--Where did it come from (donor, org, etc.)
--Consider the preservation issues (identify what may be needed, special processing?)
Weed it?
Inventory it for quality
How is it organized? Archivists suggest keeping it in this original organization
•Make a decision and create a plan
--Describe it –as a minimum, abstract
--Store it issues; preservation issues, digitize it?
--Who will do it??
--Create a Finding Aid

Creating a finding Aid:
Collection name Donor’s name(s) Account # Location Begin date End date Number of boxes/linear feet/cubic feet Contact name Notes


Webinar coming up on how you can use Worldcat’s Collection Analysis Tools to assist with digitization activities.

Good example at Wash State Pullman, Bank of Endicott Records
www.wsulibs.wsu.edu/holland/masc/finders/cg332.htm

Refer to MPLP handout ?more product, Less process: answer to a request for a “middle way”
traditional Adequate WSU PCC?
Arrangement
Unfoldered materials into folders Y Y
Folders into series Y Maybe, if size/complexity of collection warrants
Items within folders Y N y
N
Description
Collection/record group Y Y
Series Y Maybe, if size/complexity of collection warrants
Folders Y May list, not describe y May list or describe
Items May list or describe N Y
N
Preservation
Refolder Y N Y: if original folders brittle or otherwise damaged
Remove fasteners Y N
Segregate and/or photocopy clippings, carbons, onionskins Y N
Segregate and/or sleeve photos Y N
Encapsulate or mend torn documents Y N
Interleave scrapbooks or photo albums Y N

Metrics

Hours per cubic foot 15 2-4

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Sabbatical leave -- Libraries visited as of April 2007

Public and University Libraries:
Seattle Public Library
San Mateo County Libraries (2)
University of WA
Sonoma State University
San Mateo County—ask Vicki…new library
Camarillo Public Library
Cerritos Public Library
Cal Poly San Luis Obispo

Community College Libraries:
Allan Hancock
Allan Hancock—Lompoc Campus
Bakersfield
Cerritos
Chaffey
College of San Mateo
College of the Sequoias
Cypress
De Anza
Foothill
Fullerton
Golden West
Grossmont
Mesa (AZ)
Modesto
Mt Sac
Orange Coast
Riverside
San Joaquin Delta

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Customer is always right: A Sirsi Seminar with Ulla de Striker……………

Customer is always right: A Sirsi Seminar with Ulla de Striker……………

This seminar could be used as a discussion springboard for a library tech public service class. The presenter urges us to place ourselves in the “shoes of the customer” asking ourselves how we would feel if we were on the other side of the desk.

Although this seminar summarizes so many basic principles of public service, (aka walk a mile in their shoes, working as a “public service team” whether in tech or public service…at the desk on over the phone and online.)

Chatty conversational style based on her own service experiences rather than strongly motivational. Addresses experiences of public service interactions, culture of the organization that fosters customer experiences, challenges of positive public service events, implications of human resources in managing an organization. A little disjointed…common sense approach (have a friend, be a friend). Not recommended as a stellar example of motivation toward excellent public service.

Covered:
• Key characteristics of a positive customer experience
• Special challenges associated with today’s realities
• Simple principles
• Finding out how clients experience us
• Human resources implications


--referred to
• “Emotional public service” presentation (SIRSI?)
• Stephen Arnold March 2005 presentation on user behavior
• Harvey McCay’s 66 things we need to understand about our customers (amazon


Recommends four basic principles” Attention, Engagement, Appropriate result, and Followup.

5 Principles of great public service:

1. It is all about them! Nothing we do in the course of the day that is not related to a quality customer experience (suggest Gallery of Library Staff)
2. Empower everyone to do the right thing at the right time (explain later!)
3. Break the rules!…
4. Talk about public service experiences
5. Be warm, friendly while still professional…build relationahips…

When hiring…look for the strong public service attitudes…everything else is trainable

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Learning 2.0 : Make "play" your New Year's resolution / A Sirsi/Dynix Institute with Helene Blowers/ Technology Director

SIRSI abstract: As the Nationwide insurance commercials taunt "life comes at you fast", it's time for librarians to jump into the knowledge pool of Web 2.0 technologies and discover how these tools are changing the way many library users communicate, collaborate and receive information. Helene Blowers, Technology Director for the Public Library of Charlotte and Mecklenburg County shares insights and best practices around the creation of Learning 2.0, an online self-discovery program designed to encourage staff to explore new technologies (blogs, wikis, podcasts etc.) and reward them for ’play’.
Helene uses her background and experiences as a Technology trainer to provide a framework for planning strategies to expose new technologies to your staff. Starting ten years ago, she started the delivery of “Tech Talks” to the county library staff of over 350 staff members. The trigger for developing the Learning 2.0 programs was an article in Information Outlook (February 26) called 43 Things I (or you) might want to do this year (http://tinyurl.com/y47cauhttp://tinyurl.com/y47cau).

This is the model for many world wide initiatives including the Infopeople challenge:
http://our23things.infopeople.org
to be continued (trying to just capture some of my recent activities)

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CCL Workshop--Robin Shapiro from Portland CC

Portland Community College’s Library presence in the Online Course Environment

Robin described how Porland Community College explored a variety of strategies for integrating library resources into WebCT for distance learners.

When they were first brainstorming techniques to implement library instruction to distance ed students, Library staff developed a wiki (Pccdistance.pbwiki.com) to capture ideas as well as brainstorming sessions. Robin developed a handout for us that provided “library presence strategies for distance learning—from simplest to most complex”


Library fusion.blogspot.com

CHECK IT OUT: Feed2JS.org RSS feed transfer into Java script
CHECK IT OUT: Chatango

Handouts excellent….will be available on the CCL webpage…http://cclccc.org

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4/27/2007

CCL Workshop on New Technologies

Eileen O’Shea/Infopeople
Preliminary Notes on the CCL Workshop on Web 2.0: It’s all about Social Networking

Powerpoint and glossary available on the Infopeople blog…free to share and use!

Eileen shared an awesome video called Digital Ethnology …well worth watching and sharing with your staff, colleagues, and campuses…

Definition of Web 2.0 and the concepts that “The Web is Us!”

Blogging……Eileen took us through Blogs which are CMS (content management systems) based…Demonstrated Moveable Type as well as Blogger
http://waynnandholly.blogspot.com
• Check out “jolts of Creativity” CHECK IT OUT
• La Guardia Community College website
• Infopeople blog
• Check Pasadena City College and Shatford Library on Bloglines

Wikis…community editing tool (assume the world is going to edit it)
• Look at California State Library as an example
• Infopeople’s “Moving libraries forward to Web 2.0”
• ALA wikis
• Internet Librarian wiki 2005

Photosharing…Merced College Library on Flickr
• Ask Roger to create a Flickr account for Shatford Library
• Library orientation photos
• To do…link photos in flickr to blog

Video Sharing…
• Stumblevideo…aggregator of videos; rateable CHECK IT OUT
• UTube…create an account and get a Utube page…bookmark and save library videos (can’t be longer than 10 minutes; can’t be more than 100 mg
• Check out Utube for Library videos

Social Bookmarking
• Delicious, Digg, Cluztr, StumbeUpon CHECK IT OUT
• Great for Library instruction



Other notes:
Download Firefox browser since it integrates Web 2.0 so beautifully into the tool bars
Personalize Google page


Keeping track of all this stuff:
• RSS
• Creative commons license “share and share alike” i.e. use our materials but give us credit
• ChartURL CHECK IT OUT
• Rollyo… CHECK IT OUT

Podcasts
• Hipcast or Gabcast—check it out! Talk into a phone and it creates a podcast that can be linked to a blog CHECK IT OUT

Vodcasts
• Rocketboom (daily video of the news of the day) CHECK IT OUT

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